Pet Host: Front Desk & Guest Experience

PetSuites; Fern Creek (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

PetSuites is seeking a Full-Time Customer Service Representative (internally called a Pet Host) to welcome guests at the front desk of our luxury pet resort. You will manage check-ins/outs, bookings for boarding and grooming, and handle communications with clients and vendors.

Ideal candidates are friendly, organized, and comfortable working in a fast-paced environment, with the ability to upsell services and promote memberships as needed.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Maintain lobby cleanliness and safety.

Skills

Friendly

Detail-oriented

Multitasking

Phone skills

Scheduling

Computer systems

Education

High school equivalent

Tools

Booking software

POS systems

Job description

PetSuites is seeking a Full-Time Customer Service Representative (internally called a Pet Host) to welcome guests at the front desk of our luxury pet resort. You will manage check-ins/outs, bookings for boarding and grooming, and handle communications with clients and vendors.

Ideal candidates are friendly, organized, and comfortable working in a fast-paced environment, with the ability to upsell services and promote memberships as needed.