Pet Parent Experience Supervisor (Retail Leader)

PetSmart Store Support Group, Inc.; Willis (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retailer located in Texas is seeking a Retail Customer Service Supervisor. The role emphasizes exceptional service to pet parents, associates' development, and store marketing initiatives. Candidates should possess a minimum of 2 years of retail experience and leadership skills, with strong communication abilities. This position involves oversight of store activities, ensuring a safe environment, and engaging with customers for a positive experience. The company offers various benefits including a 401k plan, paid time off, and career development opportunities.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Provide exceptional pet parent service and uphold company values.
• Facilitate associate experience and support development.
• Promote and coordinate store events and marketing initiatives.
• Ensure a safe environment for associates and pets.

Skills

Customer service

Leadership

Communication

Organizational skills

Tools

Computer applications

Job description

A leading pet retailer located in Texas is seeking a Retail Customer Service Supervisor. The role emphasizes exceptional service to pet parents, associates' development, and store marketing initiatives. Candidates should possess a minimum of 2 years of retail experience and leadership skills, with strong communication abilities. This position involves oversight of store activities, ensuring a safe environment, and engaging with customers for a positive experience. The company offers various benefits including a 401k plan, paid time off, and career development opportunities.