Pet Oncology Client Services Specialist

Thrive Pet Healthcare; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off with parental leave

Health insurance

Dental & Vision insurance

401k

CE and development programs

Pet perks

Student loan support

Job summary

Arizona Veterinary Oncology, a Thrive Pet Healthcare partner, is seeking a full-time Customer Service Representative to join our oncology team in Gilbert, AZ. The CSR will manage client interactions, registrations, and scheduling while upholding service standards for our patients and their families.

The role requires a friendly, empathetic communicator with veterinary experience and the ability to handle high-volume, front-desk duties, including basic cash handling and appointment coordination.

Qualifications

• Candidates should have strong customer service skills and experience in a veterinary setting.
• Excellent communication and a collaborative mindset are required.
• Ability to handle multiple tasks with empathy and professionalism.

Responsibilities

• Greet clients and their pets, help new clients register, and communicate wait times.
• Educate clients with non-medical inquiries and maintain relationships with patients and their families.
• Answer phone calls, monitor emails and faxes, and transfer calls as needed.

Skills

Customer service experience

Veterinary medicine experience

Communication skills

Team collaboration

Job description

Arizona Veterinary Oncology, a Thrive Pet Healthcare partner, is seeking a full-time Customer Service Representative to join our oncology team in Gilbert, AZ. The CSR will manage client interactions, registrations, and scheduling while upholding service standards for our patients and their families.

The role requires a friendly, empathetic communicator with veterinary experience and the ability to handle high-volume, front-desk duties, including basic cash handling and appointment coordination.