Pet Care Concierge & Customer Experience Pro

Destination Pet; Oshkosh (WI); Hybrid; USD 19,000 - 29,000; Full time

Job summary

Destination Pet LLC in Oshkosh, WI is hiring a Customer Service Representative to warmly welcome pet parents, answer phones, and guide clients through our services. You’ll balance check-ins, check-outs, and cash handling with a friendly, professional demeanor.

You’ll need strong communication, prior customer service experience, and comfort with multi-line phones and computer systems. Availability evenings, weekends, and holidays helps ensure our guests feel like VIPs.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Experience with multi-line phones and computer systems.

Responsibilities

• Welcome pet parents and their pets with a friendly, professional greeting.
• Answer phones and manage multiple tasks with a positive attitude.
• Tour new clients through services and upsell offerings.
• Maintain up-to-date vaccination records on file for safety.
• Check-in/check-out guests and handle cash with accuracy.
• Resolve complaints with patience and professionalism.
• Escort pets and families to and from enclosures and lobby.
• Keep the lobby clean and welcoming; assist teammates as needed.

Skills

Customer service

Communication

Phone skills

People skills

Pet-care interest

Education

High school diploma or equivalent

Tools

Computer systems

CRM systems

Job description

Destination Pet LLC in Oshkosh, WI is hiring a Customer Service Representative to warmly welcome pet parents, answer phones, and guide clients through our services. You’ll balance check-ins, check-outs, and cash handling with a friendly, professional demeanor.

You’ll need strong communication, prior customer service experience, and comfort with multi-line phones and computer systems. Availability evenings, weekends, and holidays helps ensure our guests feel like VIPs.