Pet Experience Lead: Retail & Customer Service

PetSmart; Oklahoma City (OK); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Résumé du poste

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsabilités

• Facilitates the associate experience and supports associate development; training, onboarding, mentoring, coaching for growth and performance reviews.
• Leads and directs associates when acting as Leader on Duty; delegates and validates completion of daily tasks.
• Supports Services businesses when the Experience Leader is not available.
• Maintains store standards and ensures policies and code of ethics are followed; promotes a culture of empowerment.
• Promotes pet parent experience and coordinates store events, adoptions, and services.

Connaissances

Retail experience

Leadership experience

Full-time availability

Proficiency in computer applications

Written and verbal communication

Ability to work under pressure

Organizational skills

Description du poste

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results.

This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.