Pet Hospital Front Desk CSR – Compassionate & Flexible

AmeriVet; Ruskin (FL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Mentorship program

Career pathing

401(k) matching

Student loan assistance

Health/dental/vision/life insurance

Job summary

AmeriVet Fox & Friends Animal Hospital in Ruskin, FL is seeking a Veterinary CSR to provide outstanding client service and support daily hospital operations. This role requires clear communication, attention to detail, multitasking, and a genuine desire to help clients and their pets.

Responsibilities include greeting clients, scheduling, payments, processing prescriptions, maintaining records, and collaborating with veterinarians and staff.

Qualifications

• Previous veterinary, medical, customer service, or reception experience preferred.
• Excellent communication and customer service skills.
• Comfortable answering multiple phone lines in a busy front desk.

Responsibilities

• Welcome clients and their pets with a warm, friendly, and professional attitude
• Answer phones, respond to client questions, and schedule appointments
• Check clients in and out efficiently and accurately
• Process payments, prepare invoices, and collect balances
• Communicate appointment information, estimates, and hospital policies to clients
• Assist with prescription and food requests
• Communicate with clients regarding reminders and hospital needs
• Maintain accurate client and patient information in the practice management system
• Coordinate communication between clients, veterinarians, technicians, and other team members
• Assist with medical records and other administrative tasks
• Help maintain a clean, organized reception area
• Handle challenging client situations with patience and empathy
• Protect client confidentiality and follow hospital policies
• Support the entire hospital team and jump in where needed
• Provide a positive experience for every client and patient

Skills

Excellent communication skills

Customer service

Front desk experience

Multitasking

Organizational skills

Team player

Compassionate

Positive attitude

Job description

AmeriVet Fox & Friends Animal Hospital in Ruskin, FL is seeking a Veterinary CSR to provide outstanding client service and support daily hospital operations. This role requires clear communication, attention to detail, multitasking, and a genuine desire to help clients and their pets.

Responsibilities include greeting clients, scheduling, payments, processing prescriptions, maintaining records, and collaborating with veterinarians and staff.