Pet Hospital CSR: Client Experience Champion (On-Site)

VCA Animal Hospitals; Sylvania (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k) and pet discounts

Job summary

VCA SylvaniaVET Animal Hospital in Sylvania, OH is seeking an experienced Client Service Representative to join our team. This is a full-time, on-site role where you will be the welcoming face for clients and their pets.

The CSR will manage front-desk duties, schedule appointments, process payments, explain services, and support our mission of providing outstanding pet care and service.

Qualifications

• Prior experience in veterinary reception or customer service.
• Ability to greet clients and manage front-desk operations.
• Comfort explaining fees and processing payments.
• Knowledge of pet care basics is a plus.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend and obtain products and services, including prescriptions.
• Answer questions about products/services and educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring facility is neat and clean inside and outside.

Skills

Customer service

Communication

Scheduling

Cash handling

Pet care knowledge

Job description

VCA SylvaniaVET Animal Hospital in Sylvania, OH is seeking an experienced Client Service Representative to join our team. This is a full-time, on-site role where you will be the welcoming face for clients and their pets.

The CSR will manage front-desk duties, schedule appointments, process payments, explain services, and support our mission of providing outstanding pet care and service.