Pet Hospital Concierge & Client Experience Lead

Petco Animal Supplies, Inc.; Glendale (CA); On-site; USD 21,000 - 32,000; Full time

Job summary

Petco Animal Supplies, Inc. is hiring a Concierge for our Vetco Total Care full-service hospital in the Glendale area. You will be the first and last point of contact for clients, ensuring a compassionate and efficient experience for both pets and their guardians.

You will answer phones, manage appointments, greet clients and pets, and assist the medical team as needed. The role emphasizes teamwork, clear communication, and maintaining a welcoming environment for every visit.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff are occupied.
• Perform additional duties as assigned

Skills

Communication skills

Telephone skills

Computer skills

Team player

Compassionate

Customer service

Education

High school diploma

1 year veterinary/customer-facing experience

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is hiring a Concierge for our Vetco Total Care full-service hospital in the Glendale area. You will be the first and last point of contact for clients, ensuring a compassionate and efficient experience for both pets and their guardians.

You will answer phones, manage appointments, greet clients and pets, and assist the medical team as needed. The role emphasizes teamwork, clear communication, and maintaining a welcoming environment for every visit.