Pet Hospital Client Services Specialist

Thrive Pet Healthcare; Centralia (WA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for adopting a pet

Employer-sponsored childcare and elder

Free CE courses

Pet perks and veterinary service

Student loan management tools and help

Job summary

Cascade West Veterinary Hospital, a Thrive Pet Healthcare partner, is seeking a Client Service Representative in Centralia, WA. You will greet clients and pets, register new clients, and communicate wait times while supporting a high-standard standard of care.

You will educate clients on non-medical inquiries, schedule appointments, and maintain client relationships. The role involves front desk duties, keeping records up to date, and assisting with operations to ensure excellent service.

Qualifications

• Excellent communication skills and a team-oriented mindset.
• Able to handle multiple tasks and adapt to changing priorities.
• Must be available on weekends and some holidays.
• Desire to provide empathetic, high-quality care for patients.
• Be positive, kind, and communicate reliably with clients and team members.

Responsibilities

• Greet clients and their pets, assist with new client registration and manage wait times.
• Educate clients and answer non-medical questions.
• Monitor calls, messages, emails, and faxes; route as needed.
• Schedule appointments and coordinate diagnostics, liaising with referring hospitals.
• Maintain accurate client/patient records and front desk areas.
• Ensure reception areas and exam rooms are clean and organized.
• Review charges at discharge to reconcile cash drawer and reporting.
• Mentor and support fellow team members as needed.

Skills

Communication

Teamwork

Multitasking

Weekend availability

Empathy

Kindness

Growth mindset

Job description

Cascade West Veterinary Hospital, a Thrive Pet Healthcare partner, is seeking a Client Service Representative in Centralia, WA. You will greet clients and pets, register new clients, and communicate wait times while supporting a high-standard standard of care.

You will educate clients on non-medical inquiries, schedule appointments, and maintain client relationships. The role involves front desk duties, keeping records up to date, and assisting with operations to ensure excellent service.