Pet Care Front Desk & Client Services

Pet Services of Washington, P.S.; Town of Bedford (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k)

Paid vacation

Pet care discounts

Job summary

Pet Services of Washington, P.S. is seeking a customer-focused team member to greet clients, manage appointments, and assist pet owners with products and services. The role involves processing payments, answering product questions, and educating clients on basic pet care.

Responsibilities include managing medical records, contacting clients for follow-ups, and supporting a friendly, efficient clinic environment while working non-traditional hours as needed.

Qualifications

• At least one year of experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Ability to adapt to others' reactions and provide appropriate support.
• Willingness to work non-traditional hours, including nights, weekends and holidays.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and reach out to prospective clients.
• Present and explain fees, and process payments.
• Recommend and help select products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet care.

Skills

Customer service

Appointment scheduling

Communication

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. is seeking a customer-focused team member to greet clients, manage appointments, and assist pet owners with products and services. The role involves processing payments, answering product questions, and educating clients on basic pet care.

Responsibilities include managing medical records, contacting clients for follow-ups, and supporting a friendly, efficient clinic environment while working non-traditional hours as needed.