Veterinary Client Service Representative

Thrive Pet Healthcare; Centralia (WA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for adopting a pet

Employer-sponsored childcare and elder

Free CE courses

Pet perks and veterinary service

Student loan management tools and help

Job summary

Cascade West Veterinary Hospital, a Thrive Pet Healthcare partner, is seeking a Client Service Representative in Centralia, WA. You will greet clients and pets, register new clients, and communicate wait times while supporting a high-standard standard of care.

You will educate clients on non-medical inquiries, schedule appointments, and maintain client relationships. The role involves front desk duties, keeping records up to date, and assisting with operations to ensure excellent service.

Qualifications

• Excellent communication skills and a team-oriented mindset.
• Able to handle multiple tasks and adapt to changing priorities.
• Must be available on weekends and some holidays.
• Desire to provide empathetic, high-quality care for patients.
• Be positive, kind, and communicate reliably with clients and team members.

Responsibilities

• Greet clients and their pets, assist with new client registration and manage wait times.
• Educate clients and answer non-medical questions.
• Monitor calls, messages, emails, and faxes; route as needed.
• Schedule appointments and coordinate diagnostics, liaising with referring hospitals.
• Maintain accurate client/patient records and front desk areas.
• Ensure reception areas and exam rooms are clean and organized.
• Review charges at discharge to reconcile cash drawer and reporting.
• Mentor and support fellow team members as needed.

Skills

Communication

Teamwork

Multitasking

Weekend availability

Empathy

Kindness

Growth mindset

Job description

At Cascade West Veterinary Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with Thrive's national resources.

About You

As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients.

Experience & Skills Requirements:

• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help with new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifying each patient entering the hospital.
• Maintains the front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

About the Hospital

Located in Centralia, Cascade West Veterinary Hospital proudly serves the greater Lewis County and Thurston County area. With over 80 years of dedicated service, we provide comprehensive veterinary care for a wide variety of animals, including dogs, cats, horses, livestock, rabbits, pocket pets, and poultry.

As one of the few equine reproduction vets in the region, we are committed to supporting local farmers, ranchers, and animal owners. We also take pride in our active involvement with 4H, FFA, and other youth programs, helping to foster the next generation of animal caregivers in Lewis County.

With a skilled team, state-of-the-art equipment, and a passion for exceptional care, we are dedicated to meeting the needs of our clients and their animals while strengthening the human-animal bond. At Cascade West Veterinary Hospital, compassionate, high-quality veterinary care is our top priority.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18-19.50/ hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $18 - $20 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.