Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k) plan

Employee discounts

Job summary

Banfield Pet Hospital in Jacksonville, FL, seeks a Client Service Coordinator (CSC) to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and ensure excellent communication with clients and associates in a friendly, efficient manner.

The CSC educates clients about Optimum Wellness Plans, preventative care, and hospital services, while handling admission, history entry, and invoicing with professionalism. Weekend/evening hours may be required.

Qualifications

• High school diploma or equivalent; customer service preferred.
• Fluent English communication in written and spoken form.
• Ability to manage multiple tasks in a busy pet hospital.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, courteous service and educate clients on wellness plans.
• Assist with documentation, scheduling, and finalizing invoices.
• Support the veterinary team to ensure a welcoming, efficient environment.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Communication Skills

Time Management

Multitasking

English Fluency

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Jacksonville, FL, seeks a Client Service Coordinator (CSC) to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and ensure excellent communication with clients and associates in a friendly, efficient manner.

The CSC educates clients about Optimum Wellness Plans, preventative care, and hospital services, while handling admission, history entry, and invoicing with professionalism. Weekend/evening hours may be required.