Pet Care Experience Coordinator

Medical Management International, Inc.; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Banfield Pet Hospital in Jacksonville, FL is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure friendly, efficient service.

The role emphasizes education on wellness plans, exceptional client communication, cash handling, and administrative tasks, with weekend/evening hours common, and a welcoming attitude toward pets and clients.

Qualifications

• Fluent English communication, both written and spoken.
• One year of related client service experience preferred.
• High school diploma or equivalent is preferred.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Strong interpersonal and customer service skills.

Responsibilities

• Promote hospital services and route clients and pets for care.
• Educate clients about Optimum Wellness Plans and preventive care.
• Complete required documentation and enter pet information.
• Provide instructions, invoices, and schedule future appointments.
• Assist with opening/closing procedures and financial duties.

Skills

Communication Skills

Client Service

Time Management

Multi-tasking

Problem Solving

English Fluency

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Jacksonville, FL is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure friendly, efficient service.

The role emphasizes education on wellness plans, exceptional client communication, cash handling, and administrative tasks, with weekend/evening hours common, and a welcoming attitude toward pets and clients.