Pet Health Concierge & Client Experience Lead

VCA Inc.; Queen Creek (AZ); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Three free Optimum Wellness Plans for pets

Legal Plan

Job summary

VCA Inc. in Queen Creek, Arizona, is hiring a Client Service Coordinator to maximize client and pet care flow in a friendly and efficient environment. You will manage the team’s productivity while ensuring exceptional client service.

Required are strong communication skills and experience in customer service, while a veterinary background is preferred. Benefits include comprehensive insurance and paid parental leave.

Qualifications

• Minimum of one year of related experience, preferably in customer service.
• Medical background or veterinary technician training preferred.
• At least 18 years of age for duties involving radiography.

Responsibilities

• Actively recruit and manage client flow through effective communication.
• Maximize the number of pets seen by maintaining efficient processes.
• Educate clients about health needs and hospital services.

Skills

Multi-tasking

Strong written and verbal communication skills

Organizational ability

Problem solving skills

Client service skills

Basic mathematical ability

Computer proficiency

Education

High School Diploma or equivalent

Tools

MS Office Suite (Word, Excel, Access, Outlook)

Job description

VCA Inc. in Queen Creek, Arizona, is hiring a Client Service Coordinator to maximize client and pet care flow in a friendly and efficient environment. You will manage the team’s productivity while ensuring exceptional client service.

Required are strong communication skills and experience in customer service, while a veterinary background is preferred. Benefits include comprehensive insurance and paid parental leave.