Pet-First Store Shift Lead

Pet Supplies Plus Arizona; Oro Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

Pet Supplies Plus Arizona is seeking a Store Shift Supervisor to lead a neighborly team and ensure smooth daily store operations while providing outstanding customer service to pet parents.

You'll train and supervise team members during shifts, handle transactions, assist customers, manage stock and orders, and maintain a clean, safe store environment. Must be 18+, with 2+ years retail experience and flexibility for evenings/weekends.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods.
• Ability to lift up to 65 lbs.
• Ability to climb ladders and perform physical store tasks.
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old and able to meet local franchise hiring requirements.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience.
• Support daily operations and help ensure a smooth, efficient shift.
• Assign tasks and help team members manage priorities and time.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.
• Step in to support the team wherever needed during busy periods.

Skills

Customer service

Communication

Team leadership

Multitasking

Job description

Pet Supplies Plus Arizona is seeking a Store Shift Supervisor to lead a neighborly team and ensure smooth daily store operations while providing outstanding customer service to pet parents.

You'll train and supervise team members during shifts, handle transactions, assist customers, manage stock and orders, and maintain a clean, safe store environment. Must be 18+, with 2+ years retail experience and flexibility for evenings/weekends.