Pet-First Store Shift Lead

Pet Supplies Plus 4007; Summerfield (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Community-focused team

Career growth

Competitive pay

Pet-first environment

Job summary

Pet Supplies Plus 4007 is seeking a Store Shift Supervisor to lead the team during shifts and ensure an exceptional neighborly experience for every customer and their pets. You will help manage daily operations and guide staff to deliver friendly, efficient service in a fast-paced, pet-loving environment.

The role emphasizes hands-on leadership, customer service excellence, and teamwork to keep the store running smoothly and safely throughout the day.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time.
• Ability to lift up to 65 lbs.
• Flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old.

Responsibilities

• Deliver neighborly service by helping a pet parent pick the perfect toy.
• Show a customer how to test fish tank water in a fun way.
• Support daily operations and ensure a smooth shift.
• Assign tasks and help team manage priorities.
• Assist customers with product selection and recommendations.
• Process transactions, support the register, and handle returns.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, organized store.
• Step in to support the team during busy periods.

Tools

Microsoft Office

Job description

Pet Supplies Plus 4007 is seeking a Store Shift Supervisor to lead the team during shifts and ensure an exceptional neighborly experience for every customer and their pets. You will help manage daily operations and guide staff to deliver friendly, efficient service in a fast-paced, pet-loving environment.

The role emphasizes hands-on leadership, customer service excellence, and teamwork to keep the store running smoothly and safely throughout the day.