Pet-First Front Desk Specialist | Veterinary Receptionist

Veterinary Practice Partners; Littleton (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Middlesex Veterinary Center is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients and their pets, setting the tone for every visit. We value a customer service professional who thrives in a fast-paced environment and communicates clearly.

The role offers benefits, paid time off, a 401(k), professional development opportunities, and an employee pet discount, with shifts including mornings, afternoons, and occasional Saturday mornings to support

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Job description

Middlesex Veterinary Center is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients and their pets, setting the tone for every visit. We value a customer service professional who thrives in a fast-paced environment and communicates clearly.

The role offers benefits, paid time off, a 401(k), professional development opportunities, and an employee pet discount, with shifts including mornings, afternoons, and occasional Saturday mornings to support