Pet Hospital Client Concierge

National Veterinary Associates; Dennis Township (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonus potential

Benefits for full-time employees

Job summary

National Veterinary Associates is seeking a Client Services Specialist to join our veterinary hospital team. You will work closely with the Hospital Manager and medical staff to deliver exceptional customer service and ensure a smooth flow of clients and patients.

You will greet clients, schedule visits, manage charts, assist with prescriptions, and support the reception area while maintaining a professional image and accurate recordkeeping.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Prior client service experience preferred.
• Good telephone etiquette and client service excellence.
• Basic veterinary knowledge of products and services.
• Excellent oral and written communication skills.
• Basic computer skills including MS Office and practice management software experience preferred.
• Strong organizational skills with ability to multi-task and attend to details.

Responsibilities

• Greet clients, determine needs, and check-in/check-out with courtesy.
• Schedule clients for treatments, vaccinations, procedures, and in-hospital care.
• Assist with client reminders for wellness visits and other services.
• Pull and update patient charts and create new charts as needed.
• Assist with dispensing prescriptions and provide administration instructions.
• Sell OTC products and assist clients with product selection.
• Invoice clients, collect payments, and process charges per hospital policy.
• Provide basic emergency information and assist in transporting patients when needed.
• Maintain waiting area cleanliness and restock supplies and educational materials.
• Prepare and send welcome letters, new client packets, referrals, and thank-you notes.
• Demonstrate working knowledge of PIMS procedures.

Skills

High school diploma

Client service

Telephone etiquette

Communication skills

Computer skills

Office software

Practice mgmt software

Organizational skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Practice mgmt software

Job description

National Veterinary Associates is seeking a Client Services Specialist to join our veterinary hospital team. You will work closely with the Hospital Manager and medical staff to deliver exceptional customer service and ensure a smooth flow of clients and patients.

You will greet clients, schedule visits, manage charts, assist with prescriptions, and support the reception area while maintaining a professional image and accurate recordkeeping.