Pet Care Front Desk Specialist - Elevate Client Experience

Abqpetcarehospital; Gresham (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off

Job summary

National Veterinary Associates in Oregon is seeking a friendly front desk receptionist to greet clients, answer questions, process check-ins, and manage payments. This role supports a busy practice by coordinating with the care team and maintaining client records in the practice software.

Prior experience in a veterinary or customer service setting is preferred; the position involves multitasking in a fast-paced environment and ensuring a positive client experience across the entire visit.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.

Skills

Customer service

Phone handling

Scheduling appointments

Payments processing

Job description

National Veterinary Associates in Oregon is seeking a friendly front desk receptionist to greet clients, answer questions, process check-ins, and manage payments. This role supports a busy practice by coordinating with the care team and maintaining client records in the practice software.

Prior experience in a veterinary or customer service setting is preferred; the position involves multitasking in a fast-paced environment and ensuring a positive client experience across the entire visit.