Pet Clinic Front Desk & Client Care (Part-Time)

Amerivet; United States; On-site; USD 25,000 - 28,000; Part time

Job summary

Gentle Care Pet Clinic in Fountain Valley, CA is seeking a friendly Part-Time Client Service Representative (CSR) to join our veterinary healthcare team. The CSR is a front-line contact for clients and pets and will help create a positive visit experience.

Ideal candidates have at least 1 year of customer service or front desk experience, with veterinary front desk exposure and ezyVet knowledge highly preferred.

Qualifications

• Minimum 1 year of customer service, receptionist or front desk experience.
• Veterinary hospital or medical front desk experience preferred.
• ezyVet experience highly preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and professional demeanor.

Responsibilities

• Welcome clients and their pets in a friendly, compassionate manner.
• Answer calls, respond to inquiries, and direct calls appropriately.
• Schedule, confirm, and manage patient appointments.
• Communicate reminders, follow-ups, and patient updates.
• Assist with questions on services, procedures, and policies.
• Escalate medical questions to veterinary team as needed.
• Process payments and manage client accounts and records.
• Coordinate daily opening/closing front desk duties and maintain a welcoming area.
• Support the team with administrative tasks and collaboration.

Skills

Customer service

Front desk

Multitasking

Verbal communication

Written communication

Organizational skills

Teamwork

Professional demeanor

ezyVet

Tools

ezyVet

Job description

Gentle Care Pet Clinic in Fountain Valley, CA is seeking a friendly Part-Time Client Service Representative (CSR) to join our veterinary healthcare team. The CSR is a front-line contact for clients and pets and will help create a positive visit experience.

Ideal candidates have at least 1 year of customer service or front desk experience, with veterinary front desk exposure and ezyVet knowledge highly preferred.