Client Service Representative

United Veterinary Care; Andover (MA); On-site; USD 24,796 - 33,062; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Pet care discounts

DailyPay

Job summary

Andover Animal Hospital in Andover, MA is seeking a Client Service Representative (CSR). This role may be part-time or full-time and focuses on welcoming clients, handling calls and appointments, and helping pet parents understand estimates and care plans.

You’ll keep the front desk organized, support your teammates, and stay friendly and professional even on busy days, contributing to a calm, compassionate experience for every visitor and their pets.

Qualifications

• Previous veterinary/medical front desk experience preferred.
• Strong multitasking and communication skills.
• Comfort with computers and front desk systems.
• Friendly, patient, professional attitude under pressure.
• Team-oriented and able to stay positive on busy days.

Responsibilities

• Greet clients warmly and efficiently.
• Manage calls, appointments, and routine inquiries.
• Explain estimates, invoices, and care plans to pet parents.
• Keep front desk tidy and organized; support teammates.

Skills

Multitasking

Communication

Team player

Customer service

Front desk software

Tools

Front desk software

Job description

Description

Position at Andover Animal Hospital

Client Service Representative (CSR)

Andover Animal Hospital – Andover, MA

Pay range: $18-24 DOE

If you’ve ever been called the “organizer of chaos” (and meant it as a compliment), you might just be our next CSR. At Andover Animal Hospital, our client service team is the welcoming committee, the calm voice on the phone, and the the steady presence that keeps our bustling practice running smoothly.

We’ve been part of the Andover community since 1958, caring for pets and their people with genuine compassion and a commitment to excellence. Our clients are dedicated, our team is tight-knit, and our hospital culture is as supportive as it gets. (Think: coworkers who actually help when you’re swamped, and a management team that truly listens.)

We’re looking for a part-time or full-time Client Service Representative who loves connecting with people, isn’t thrown off by a barking chorus now and then, and finds satisfaction in making each visit a great experience from start to finish.

What you’ll be doing:

• Greeting clients (and their adorable sidekicks) with warmth, empathy, and efficiency
• Managing calls, appointments, and the occasional “my cat ate what?” situation
• Helping pet parents understand estimates, invoices, and care plans
• Keeping the front desk area tidy and organized (because chaos management is your superpower)
• Supporting your teammates — we’re big on collaboration around here

What we’re looking for:

• Prior experience in a veterinary or medical setting is a plus
• Strong multitasking and communication skills
• Comfort with computers and front desk systems
• A friendly, patient, professional attitude — especially under pressure
• A team player who can keep smiling even on the busiest days

What we offer:

Pay range: $18–24/hour, depending on experience

• Generous health, dental, and vision insurance options (including some 100% paid premiums!)
• Company-paid short-term disability and life insurance
• 401(k) with a strong company match
• Paid time off (sick, personal, and vacation)
• Team member pet care discounts
• Fertility and family-building support through Progyny
• LGBTQIA+ healthcare support through FOLX
• Access to Headspace, physical therapy programs, and more
• DailyPay option, so you can access your earnings when you need them

At Andover Animal Hospital, you’ll find a workplace that values kindness, teamwork, and growth. Many of our team members have been with us for years — a testament to how much we care for each other, not just our patients.

If you’re ready to join a place where you’ll be appreciated for all the little (and big) things you do, we’d love to meet you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.