Mobile Pet Care & Route Service Specialist

Gateway Services Inc; Poynette (WI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/AD&D/LTD insurance

401(k) with match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative in Poynette, WI. This full-time, hourly role focuses on face-to-face client interactions with veterinary clinics and pet parents on an assigned route.

You will manage pickups and deliveries, maintain route accuracy, and ensure compassionate handling of pets. The role requires independence, reliability, and the ability to work in emotionally sensitive situations, with on-the-job training provided.

Qualifications

• High school diploma or GED required.
• Experience in customer service or route-based roles preferred.
• Comfortable using mobile technology and CRM systems.
• Valid driver’s license with a clean driving record.

Responsibilities

• Review daily routes, load required equipment, and ensure items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use mobile technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.

Skills

Customer service

Route-based experience

CRM systems

Mobile technology

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative in Poynette, WI. This full-time, hourly role focuses on face-to-face client interactions with veterinary clinics and pet parents on an assigned route.

You will manage pickups and deliveries, maintain route accuracy, and ensure compassionate handling of pets. The role requires independence, reliability, and the ability to work in emotionally sensitive situations, with on-the-job training provided.