Pet Care Route Specialist

Gateway Services Inc.; Jackson (MS); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Job summary

Gateway Services Inc. in Jackson, MS is hiring a Customer Service Representative/Route Service Representative to be the face of the company at veterinary clinics. You will manage a demanding route, ensure pets are transported with dignity, and handle pickups and deliveries accurately.

You work on an emotionally sensitive, physically active route and report to the Care Center Manager. Training is provided even if you’re new to pet aftercare, with great opportunities for growth and meaningful,

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions.
• Accurately document requests and complete all follow-through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account-related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development

Skills

Customer service

Route management

Driving

CRM systems

Communication

Physical stamina

Education

High school diploma or GED

Tools

CRM software

Job description

Gateway Services Inc. in Jackson, MS is hiring a Customer Service Representative/Route Service Representative to be the face of the company at veterinary clinics. You will manage a demanding route, ensure pets are transported with dignity, and handle pickups and deliveries accurately.

You work on an emotionally sensitive, physically active route and report to the Care Center Manager. Training is provided even if you’re new to pet aftercare, with great opportunities for growth and meaningful,