Pet Care Front Desk Specialist | Client Experience Pro

Beaumont Animal Clinic; Urbana (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health package: Medical, dental, and視s

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Beaumont Animal Clinic in Urbana, IL is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients and manage appointments. You will handle phone lines, assist clients in person, and provide compassionate service while guiding them through services.

The role emphasizes organization, teamwork, and the ability to stay composed during busy periods, with a focus on accurate transactions and client education.

Qualifications

• 1+ year of experience in a customer service, reception, or front-desk role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency: multi-line phone system, in-person client support.
• Experience using veterinary practice management software, especially Avimark.
• Exceptional verbal and written communication skills.
• Ability to stay calm, compassionate, and solution-oriented during busy periods.

Responsibilities

• Greet clients and provide friendly, professional assistance.
• Schedule appointments and manage daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain accurate records.
• Educate clients about Beaumont services and options.

Skills

Customer service

Front desk

Multi-line phone handling

Communication skills

Organization

Teamwork

Compassionate service

Tools

Avimark

Job description

Beaumont Animal Clinic in Urbana, IL is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients and manage appointments. You will handle phone lines, assist clients in person, and provide compassionate service while guiding them through services.

The role emphasizes organization, teamwork, and the ability to stay composed during busy periods, with a focus on accurate transactions and client education.