Pet Care Front Desk Specialist — Elevate Client Experience

Star Valley Veterinary Clinic; Elmhurst (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Elmhurst Animal Care Center, part of National Veterinary Associates, seeks a friendly Support Staff member to deliver top-notch client service in a busy veterinary setting.

You will greet clients, answer phones, schedule appointments, and process payments while maintaining a clean waiting area and accurate client records. Experience with client interactions and basic software usage is valued, with opportunities for growth.

Qualifications

• Minimum of 6 months of related experience.

Responsibilities

• Greet clients and provide excellent customer service.
• Answer phone calls, screen service needs, and schedule appointments.
• Process incoming and outgoing pets and handle payments.
• Manage mail and email correspondence.
• Monitor waiting area for cleanliness and order.
• Maintain client information and service data in software.
• Escalate complex issues to senior staff.

Skills

Customer service

Cash handling

Scheduling

Phone etiquette

Job description

Hospital Name: Elmhurst Animal Care Center

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.

• Compensation
  • Base hourly rate of $16 - $20 DOE
  • Eligible for periodic bonus (when applicable)