Pet Care Front Desk Pro | Client Service

Western-Veterinary-Partners-1; Missoula (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Grant Creek Veterinary Services in Missoula, MT is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role emphasizes compassionate client service, teamwork, and professional front-desk operations.

The position offers a full-time schedule with a 4/10 workweek, competitive hourly pay, and a benefits package including health, life, EAP, 401k, and PTO.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills; ability to provide compassionate service.
• Strong organizational and time management skills; scheduling experience preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Schedule and coordinate appointments to manage daily patient flow.
• Answer multi-line phones and assist clients in-person.
• Process transactions and maintain accurate payment records.
• Provide clients with information about services and hospital policies.

Skills

Customer service

Phone etiquette

Appointment scheduling

Payments processing

Written communication

Compassionate service

Organizational skills

Job description

Grant Creek Veterinary Services in Missoula, MT is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role emphasizes compassionate client service, teamwork, and professional front-desk operations.

The position offers a full-time schedule with a 4/10 workweek, competitive hourly pay, and a benefits package including health, life, EAP, 401k, and PTO.