Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Missoula (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Grant Creek Veterinary Services in Missoula, MT is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role emphasizes compassionate client service, teamwork, and professional front-desk operations.

The position offers a full-time schedule with a 4/10 workweek, competitive hourly pay, and a benefits package including health, life, EAP, 401k, and PTO.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills; ability to provide compassionate service.
• Strong organizational and time management skills; scheduling experience preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Schedule and coordinate appointments to manage daily patient flow.
• Answer multi-line phones and assist clients in-person.
• Process transactions and maintain accurate payment records.
• Provide clients with information about services and hospital policies.

Skills

Customer service

Phone etiquette

Appointment scheduling

Payments processing

Written communication

Compassionate service

Organizational skills

Job description

Veterinary Receptionist / Client Service Representative

Missoula, MT

Grant Creek Veterinary Services is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Grant Creek Veterinary Services?

At Grant Creek Veterinary Services in Missoula, Montana, we are committed to providing high-quality veterinary care with a personal touch. Our team of three dedicated veterinarians and experienced staff focuses on preventive medicine, dental care, and internal medicine, utilizing advanced diagnostic equipment and techniques to ensure the best possible outcomes for our patients. We strive to build lasting relationships with our clients and their pets, treating every animal with compassion, respect, and individualized attention. Join our team and become part of a practice that values integrity, professionalism, teamwork, and the health and well-being of every pet in our care.

Pay Range

$17 - $20 USD

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.