Pet Care Front Desk & Client Liaison

ethosveterinaryhealth; Nashua (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

Employee pet-care discounts

Retirement plan

Continuing education

Other applicable benefits

Job summary

Veterinary Urgent Care in Nashua, NH seeks a friendly Client Care Representative to be the first and last point of contact for clients, ensuring a welcoming experience during stressful times.

The role supports reception, scheduling, and basic administrative duties within a small, collaborative team. Availability for evenings, weekends, and holidays is required; the hospital operates 9:00 a.m.–8:00 p.m. daily.

Qualifications

• Experience in customer service or veterinary reception preferred.
• Strong verbal and written communication skills.
• Proficient with computers, phones, email and scheduling software.
• Ability to remain calm, professional and compassionate in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Dependable attendance and punctuality.
• Ability to handle sensitive, emotional or challenging client interactions appropriately.
• Willingness to work as part of a small team and assist beyond reception desk.
• Flexible schedule that may include evenings, weekends and holidays.

Responsibilities

• Greet clients and patients and complete check-in and discharge processes.
• Answer incoming calls professionally and compassionately.
• Schedule same-day appointments and gather information about each pet’s needs.
• Alert medical team to urgent or life-threatening concerns.
• Enter and maintain client, patient and referral data in the hospital system.
• Review estimates, collect payments, and balance the cash drawer.
• Communicate wait times and provide updates to clients.
• Obtain medical records from referring veterinarians and send visit records as requested.
• Respond to client questions and direct medical questions to the veterinary team.
• Support clients during emotional situations, including end-of-life visits.
• Maintain client confidentiality and protect sensitive information.
• Keep reception area clean, organized and stocked.
• Assist with administrative duties and other tasks as needed.
• Collaborate with veterinarians, technicians and staff.
• Assist other hospital areas to support patients and clients.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Calm under pressure

Attention to detail

Reliability

Empathy

Team player

Flexible schedule

Tools

Practice-management system

Scheduling software

Job description

Veterinary Urgent Care in Nashua, NH seeks a friendly Client Care Representative to be the first and last point of contact for clients, ensuring a welcoming experience during stressful times.

The role supports reception, scheduling, and basic administrative duties within a small, collaborative team. Availability for evenings, weekends, and holidays is required; the hospital operates 9:00 a.m.–8:00 p.m. daily.