Pet Care Front Desk Specialist

Ethos Veterinary Health; Nashua (NH); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee pet-care discounts

Retirement plan

Continuing education

Job summary

Ethos Veterinary Health – Veterinary Urgent Care in Nashua, NH – seeks a friendly Client Care Representative to be the first and last contact for clients in a high-touch environment. You will greet clients, manage check-ins and discharges, answer calls and help coordinate care for pets during stressful times.

The role requires empathy, strong communication, and reliable teamwork in a busy, seven-days-a-week hospital. Evening, weekend and some holiday availability is expected.

Qualifications

• Previous customer-service or veterinary reception experience is preferred.
• Strong verbal and written communication skills.
• Comfortable working with computers, phones, email and scheduling software.
• Ability to remain calm, professional and compassionate in a fast-paced environment.
• Strong attention to detail and the ability to manage several priorities at once.
• Dependable attendance and punctuality.
• Ability to handle sensitive, emotional or challenging client interactions appropriately.
• Willingness to work as part of a small team and assist beyond the reception desk when needed.
• Must be available to work a flexible schedule that may include evenings, weekends and holidays.

Responsibilities

• Greet clients and patients warmly and complete the check-in and discharge processes.
• Answer incoming telephone calls professionally and compassionately.
• Schedule same-day appointments and gather accurate information about each pet’s needs.
• Recognize potentially urgent or life-threatening concerns and promptly alert the medical team.
• Enter and maintain accurate client, patient, referral, and communication information in the hospital’s practice-management system.
• Review estimates, collect payments, process deposits and balance the cash drawer.
• Communicate expected wait times and provide clients with appropriate updates.
• Obtain medical records from referring veterinarians and send visit records when requested.
• Respond appropriately to client questions while directing medical questions to the veterinary team.
• Support clients during emotional situations, including end-of-life visits.
• Maintain client confidentiality and protect sensitive information.
• Keep the reception desk, lobby and client areas clean, organized and properly stocked.
• Assist with administrative duties, scanning, filing, email and other assigned tasks.
• Work collaboratively with veterinarians, technicians, assistants and fellow client-care representatives.
• Assist other areas of the hospital when needed to support patients, clients and the team.

Skills

Customer service

Clear communication

Multitasking

Compassionate demeanor

Professional phone etiquette

Tools

Practice management software

Email and scheduling software

Job description

Ethos Veterinary Health – Veterinary Urgent Care in Nashua, NH – seeks a friendly Client Care Representative to be the first and last contact for clients in a high-touch environment. You will greet clients, manage check-ins and discharges, answer calls and help coordinate care for pets during stressful times.

The role requires empathy, strong communication, and reliable teamwork in a busy, seven-days-a-week hospital. Evening, weekend and some holiday availability is expected.