Pet Care Front Desk Specialist

Veterinary Practice Partners; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee pet discount

Paid time off

401(k) with company match

Employee referral bonus

Job summary

Lovejoy Veterinary Hospital & Urgent Care in Boston's North End seeks a friendly Receptionist to own the front desk experience, greet clients, manage appointments, and support clinical flow. You will discuss vaccines, explain procedures, and coordinate care with empathy and professionalism.

Open 8 a.m.–9 p.m., seven days a week, with evenings and weekends required. Full-time and part-time roles available, with benefits and growth opportunities across our growing hospital network.

Qualifications

• Experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures.
• Ability to discuss sensitive topics (e.g., end-of-life care, finances) with empathy.
• Maintain a calm, professional, and positive demeanor.

Responsibilities

• Be the first point of contact: greet clients and their pets, complete sign-in, verify appointment details, and keep clients informed and reassured.
• Support clinical flow: escort clients to exam rooms, relay information between clients and staff.
• Manage client communications: answer calls for appointments and questions, make reminders and follow-ups.
• Process payments, manage invoicing, and schedule future appointments with accuracy.
• Speak the language: explain vaccines, labs, procedures, and veterinary terminology clearly.
• Keep the front desk area welcoming and organized, assist with pet-related cleanup when needed.

Skills

Veterinary office experience

Veterinary terminology knowledge

Empathy for sensitive topics

Calm professional demeanor

Job description

Lovejoy Veterinary Hospital & Urgent Care in Boston's North End seeks a friendly Receptionist to own the front desk experience, greet clients, manage appointments, and support clinical flow. You will discuss vaccines, explain procedures, and coordinate care with empathy and professionalism.

Open 8 a.m.–9 p.m., seven days a week, with evenings and weekends required. Full-time and part-time roles available, with benefits and growth opportunities across our growing hospital network.