Pet Care Floor Leader | Lead Customer Experience

Petco; West Orange (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco in West Orange, NJ is seeking a Key Holder to help lead daily store operations, deliver exceptional customer service, and ensure a safe, welcoming environment for pets and people.

You’ll supervise partners, open and close the store, support inventory and merchandising, handle cash, and act as the primary contact in management’s absence while promoting Petco’s values on the sales floor.

Qualifications

• Previous retail supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Reliable, responsible, detail oriented.

Responsibilities

• Open and close the store following cash handling and safety protocols.
• Provide friendly, knowledgeable service to customers.
• Supervise partners and maintain store operations.
• Assist with inventory counts, replenishment, and planograms.
• Ensure pricing accuracy and merchandising standards.
• Process transactions and returns efficiently.
• Serve as primary contact in the absence of management.
• Support promotions and daily sales initiatives.

Skills

Retail leadership

Customer service

Cash handling

Communication

Job description

Petco in West Orange, NJ is seeking a Key Holder to help lead daily store operations, deliver exceptional customer service, and ensure a safe, welcoming environment for pets and people.

You’ll supervise partners, open and close the store, support inventory and merchandising, handle cash, and act as the primary contact in management’s absence while promoting Petco’s values on the sales floor.