Pet Care Floor Leader - Lead & Delight Customers

Petco; Washington (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco is seeking a Key Holder to support store leadership and daily operations in our Pet Care Center. You will supervise partners, open/close the store, and ensure a safe, welcoming environment for pets, partners, and customers.

You will deliver on-floor leadership, resolve issues in real time, and help maintain inventory, pricing accuracy, and merchandising standards to meet store goals.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and serve as a point of contact when management is absent.
• Lead on-floor operations, supervise partners, and deliver a great customer experience.
• Assist with inventory, merchandising, pricing accuracy, and store cleanliness.
• Ensure compliance with safety, cash handling, and security protocols.

Skills

Retail leadership

Cash handling

Customer service

Communication

Multitasking

Team supervision

Job description

Petco is seeking a Key Holder to support store leadership and daily operations in our Pet Care Center. You will supervise partners, open/close the store, and ensure a safe, welcoming environment for pets, partners, and customers.

You will deliver on-floor leadership, resolve issues in real time, and help maintain inventory, pricing accuracy, and merchandising standards to meet store goals.