Pet Care Experience Concierge at Vet Hospital

Arista Non-DVM; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k retirement plan

HSA

Employee Assistance Program

Paid Time Off

Job summary

Arista is seeking a Client Experience Concierge to be the friendly face of the hospital, guiding clients during appointments, drop-off, and visits.

You will work with the Care Navigation Team to ensure a streamlined, comfortable experience, maintain lobby and exam room cleanliness, and communicate effectively with clients under stress.

The role requires in-person availability including nights, weekends, holidays, and on-call shifts; prior veterinary customer service is valued.

Qualifications

• Customer service experience required.
• Clear verbal and written communication.
• Ability to multitask and prioritize in busy times.
• Comfort in a hospital clinical environment.
• Must be at least 18 years old.

Responsibilities

• Focus on the guest experience for each client in hospital lobby, exam room, or during pet visits.
• Work with the Care Navigation Team to ensure a streamlined, comfortable experience for each client and pet.
• Facilitate hospital teams' workflow by managing communication updates through appropriate channels.
• Be the friendly and professional face of the Arista hospital.
• Maintain a clean and comfortable lobby and exam room environment.

Skills

Customer service

Communication skills

In-person interaction

Multitask

Evening/weekend availability

Team collaboration

Job description

Arista is seeking a Client Experience Concierge to be the friendly face of the hospital, guiding clients during appointments, drop-off, and visits.

You will work with the Care Navigation Team to ensure a streamlined, comfortable experience, maintain lobby and exam room cleanliness, and communicate effectively with clients under stress.

The role requires in-person availability including nights, weekends, holidays, and on-call shifts; prior veterinary customer service is valued.