Veterinary Client Experience Concierge | Flexible Schedules

Arista Advanced Pet Care; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care seeks a Client Experience Concierge to greet clients, coordinate visits, and support smooth hospital flow. You will be the friendly face in the lobby, assist with appointments and communications, and help ensure a calm, welcoming environment for pets and their owners.

Work closely with the Care Navigation Team to maintain organized patient flow and share timely updates, while delivering compassionate customer service in a fast-paced veterinary setting.

Qualifications

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/emergency veterinary medicine preferred.
• Customer service experience required.
• Commitment to exceptional customer service, high-quality care, and overall excellence.
• Ability to multitask and prioritize during busy times.
• Ability to kindly and compassionately communicate with clients during times of stress.

Responsibilities

• Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet.
• Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet.
• Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels.
• Be the friendly and professional face of the Arista hospital
• Maintain a clean and comfortable lobby & exam room environment
• See full Job Description for additional responsibilities

Skills

Customer service

Multitasking

Clear communication

In-person hospitality

Professional demeanor

Education

High school diploma or equivalent

Job description

Arista Advanced Pet Care seeks a Client Experience Concierge to greet clients, coordinate visits, and support smooth hospital flow. You will be the friendly face in the lobby, assist with appointments and communications, and help ensure a calm, welcoming environment for pets and their owners.

Work closely with the Care Navigation Team to maintain organized patient flow and share timely updates, while delivering compassionate customer service in a fast-paced veterinary setting.