Full-Time Pet Care Front Desk Specialist

Suveto; Trophy Club (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

VSOP grants

Suveto Veterinary Stock Ownership Plan

401K match up to 4%

Job summary

VO Vets in Trophy Club, TX is seeking a full-time Client Services Representative to join our AAHA-accredited, cat-friendly hospital network. The CSR will greet clients, manage the front desk, and support doctors and staff with daily administrative tasks in a busy veterinary setting.

The role emphasizes compassionate client interactions, handling payments, and assisting with scheduling and records while maintaining a smooth clinic flow across the Suveto network.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year working in a customer service environment.
• Must be computer literate; basic computer skills to navigate new software.
• Experience with EZVet is a PLUS!!
• Excellent communication skills and ability to multi-task.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Skills

Customer service

Communication skills

Teamwork

EZVet experience

Education

High School Diploma

Tools

EZVet

Job description

VO Vets in Trophy Club, TX is seeking a full-time Client Services Representative to join our AAHA-accredited, cat-friendly hospital network. The CSR will greet clients, manage the front desk, and support doctors and staff with daily administrative tasks in a busy veterinary setting.

The role emphasizes compassionate client interactions, handling payments, and assisting with scheduling and records while maintaining a smooth clinic flow across the Suveto network.