Client Service Representative - Springwood Veterinary Hospital - TX

Veterinary Innovative Partners; Spring (TX); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health care

401k/IRA

Life insurance

Paid time off

Holidays

Disability

Training & development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Veterinary Innovative Partners in Spring, Texas seeks a dedicated Client Service Representative to be the first point of contact for clients. You will greet clients, schedule appointments, answer calls, and manage payments in a busy veterinary environment.

The full-time CSR role requires empathy, strong communication, and multitasking while delivering outstanding service to pets and their families.

Qualifications

• Excellent interpersonal and customer service skills with a friendly demeanor.
• Strong communication skills for effective client interaction and team collaboration.
• Ability to multitask in a fast-paced environment with attention to detail.
• Proficiency with computer software, including practice management systems and MS Office.
• Organizational skills to manage appointments, records, and admin tasks.
• Empathy and patience for clients worried about their pets.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming atmosphere.
• Schedule appointments, surgeries, and procedures to optimize staff utilization.
• Answer phone calls, address inquiries, and inform clients about services and policies.
• Manage client check-ins, verify information, and update records.
• Process payments and provide invoices and receipts.
• Coordinate check-out and schedule follow-ups with care instructions.

Skills

Customer service

Communication

Multitasking

Practice management software

Microsoft Office

Organizational skills

Empathy

Tools

Practice management software

Microsoft Office

Job description

We are seeking a dedicated and customer-focused individual to join our team as a full time Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Visit our website: Here

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits

Hourly rate: $15.00 - $17.50 to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Stay connected with VIP!

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.