Pet Care CSR: Scheduling & Client Support

National Veterinary Associates; Chambersburg (Franklin County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates seeks a Client Services Representative in Chambersburg, PA. The role involves acting as a liaison, resolving customer inquiries, and providing excellent service standards to ensure high customer satisfaction. Candidates must possess strong communication skills and knowledge of veterinary terminology.

Responsibilities include scheduling appointments, maintaining records, and educating clients on pet health needs. NVA offers a comprehensive benefits package, including health insurance and retirement plans.

Qualifications

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including weekend and holiday shifts.
• Strong verbal and written communication skills.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation of client and pet records.
• Advocate for pets through education on health needs.
• Manage financial needs of the hospital accurately.

Skills

Proficient computer skills

Detail-oriented

Ability to handle stressful situations

Strong communication skills

Job description

National Veterinary Associates seeks a Client Services Representative in Chambersburg, PA. The role involves acting as a liaison, resolving customer inquiries, and providing excellent service standards to ensure high customer satisfaction. Candidates must possess strong communication skills and knowledge of veterinary terminology.

Responsibilities include scheduling appointments, maintaining records, and educating clients on pet health needs. NVA offers a comprehensive benefits package, including health insurance and retirement plans.