Veterinary Client Services Specialist

Abqpetcarehospital; Deerfield Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Job summary

National Veterinary Associates is a leading global pet care organization. A Client Service Representative will act as a liaison, provide information, and resolve client issues with accuracy and empathy across our hospital network.

They maintain records, assist with scheduling, billing, and dispensing per veterinarian instructions, while promoting preventive care and compassionate service to pets and their families.

Qualifications

• Must possess strong verbal and written communication skills.
• Ability to manage stressful situations and multitask effectively.
• Flexible schedule with some weekend/holiday shifts.
• Knowledge of veterinary terminology and procedures is a plus.
• Proficient with standard office equipment and computer systems.

Responsibilities

• Receive and place calls to clients for scheduling appointments.
• Maintain client and pet records and documentation.
• Provide instructions, information, and invoices; dispense prescriptions per vet instructions.
• Utilize hospital systems to document medical records and communicate with clients.
• Manage hospital finances with accurate client transaction handling.
• Educate clients on preventive care and hospital services.

Skills

Customer service

Verbal communication

Written communication

Stress management

Multitasking

Tools

Vet practice software

Job description

National Veterinary Associates is a leading global pet care organization. A Client Service Representative will act as a liaison, provide information, and resolve client issues with accuracy and empathy across our hospital network.

They maintain records, assist with scheduling, billing, and dispensing per veterinarian instructions, while promoting preventive care and compassionate service to pets and their families.