Pet Care Client Experience Specialist

Sumner Veterinary Hospital; Sumner (IA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid Time Off

Employee Discounts

Job summary

National Veterinary Associates is seeking a Client Service Representative (CSR) to become an integral part of their busy veterinary hospital in Kansas. The CSR will greet clients, handle appointment scheduling, and ensure a welcoming experience for pets and their families. Ideal candidates will have strong communication skills and a passion for pet care.

The role offers a base hourly pay of $18-$21 depending on experience, with opportunities for bonuses and a benefits package, including health savings accounts and paid time off.

Qualifications

• Ability to create a welcoming experience for clients and pets.
• Basic computer skills and ability to learn veterinary software.
• Genuine passion for building client relationships.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and manage appointment scheduling.
• Process payments and maintain accurate client records.
• Communicate effectively with veterinarians and staff.

Skills

Outstanding client service and communication skills

Strong multitasking and organizational abilities

Ability to remain calm under pressure

Experience in veterinary medicine, healthcare, hospitality, retail, or customer service

Job description

Busy Veterinary Hospital -- General Practice, Emergency, Grooming, Daycare & Lodging

Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.

As first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.

What You'll Do

• Greet clients and patients warmly and professionally
• Create a welcoming, positive, and compassionate experience for every visitor
• Answer multi-line phones and manage appointment scheduling
• Assist clients with questions regarding services, medications, and hospital policies
• Process payments and maintain accurate client records
• Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
• Manage multiple priorities while maintaining attention to detail
• Support hospital operations during busy and high-pressure situations
• Help foster a positive, collaborative, and fun workplace culture

Who We're Looking For

• Outstanding client service and communication skills
• Genuine passion for building relationships with clients and their pets
• Ability to remain calm, professional, and compassionate under pressure
• Strong multitasking and organizational abilities
• Team-oriented attitude with a willingness to help wherever needed
• Positive energy and solution-focused mindset
• Comfortable working in a fast-paced environment with frequent interruptions
• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service a preferred
• Basic computer skills and ability to learn veterinary software system

Why You'll Love Working Here

• Be part of a team that genuinely enjoys working together
• Opportunities for growth and professional development
• Work in a dynamic environment where no two days are the same
• Make a meaningful difference in the lives of pets and their people
• Compensation
  • Base Hourly Rate of $18-$21 DOE
  • Eligible for periodic bonus
• 401(k)
• Health Savings Account
• Paid Time Off, Sick Time, Holiday Pay
• Employee Discounts

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.