Pet Care Client Experience Specialist

National Veterinary Associates; Kansas; On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid Time Off

Employee Discounts

Job summary

National Veterinary Associates is seeking a Client Service Representative (CSR) to become an integral part of their busy veterinary hospital in Kansas. The CSR will greet clients, handle appointment scheduling, and ensure a welcoming experience for pets and their families. Ideal candidates will have strong communication skills and a passion for pet care.

The role offers a base hourly pay of $18-$21 depending on experience, with opportunities for bonuses and a benefits package, including health savings accounts and paid time off.

Qualifications

• Ability to create a welcoming experience for clients and pets.
• Basic computer skills and ability to learn veterinary software.
• Genuine passion for building client relationships.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and manage appointment scheduling.
• Process payments and maintain accurate client records.
• Communicate effectively with veterinarians and staff.

Skills

Outstanding client service and communication skills

Strong multitasking and organizational abilities

Ability to remain calm under pressure

Experience in veterinary medicine, healthcare, hospitality, retail, or customer service

Job description

National Veterinary Associates is seeking a Client Service Representative (CSR) to become an integral part of their busy veterinary hospital in Kansas. The CSR will greet clients, handle appointment scheduling, and ensure a welcoming experience for pets and their families. Ideal candidates will have strong communication skills and a passion for pet care.

The role offers a base hourly pay of $18-$21 depending on experience, with opportunities for bonuses and a benefits package, including health savings accounts and paid time off.