Client Services Representative

National Veterinary Associates; Chambersburg (Franklin County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

National Veterinary Associates seeks a Client Services Representative in Chambersburg, PA. The role involves acting as a liaison, resolving customer inquiries, and providing excellent service standards to ensure high customer satisfaction. Candidates must possess strong communication skills and knowledge of veterinary terminology.

Responsibilities include scheduling appointments, maintaining records, and educating clients on pet health needs. NVA offers a comprehensive benefits package, including health insurance and retirement plans.

Qualifications

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including weekend and holiday shifts.
• Strong verbal and written communication skills.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation of client and pet records.
• Advocate for pets through education on health needs.
• Manage financial needs of the hospital accurately.

Skills

Proficient computer skills

Detail-oriented

Ability to handle stressful situations

Strong communication skills

Job description

CSR – Client Services Representative – Chambersburg PA

Job Summary

A Client Service Representative(CSR)will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets.The CSRensuresexcellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills

Benefits

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer Statement

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.