Veterinary Client Service Representative

Marsveterinary; Northern (KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Delaware Valley Animal Hospital in Langhorne, PA is seeking a part-time experienced Client Service Representative to join our team. The CSR handles busy phones, greets clients, schedules appointments, and helps educate clients on pet care while supporting a clean and efficient hospital environment.

We offer competitive compensation and a comprehensive benefits package including medical, dental, vision, paid vacation/sick days, 401(k), and employee pet discounts.

Qualifications

• Experience in a veterinary clinic is preferred, but not necessary.
• Must be able to handle busy phones and interact professionally with clients.
• Excellent customer service and multitasking abilities are essential.

Responsibilities

• Greet visitors and answer telephones.
• Schedule and confirm appointments.
• Assist clients with product and service information, including payments.
• Educate clients on basic pet care and husbandry topics.
• Maintain medical records and hospital cleanliness.

Skills

Customer service

Phone handling

Scheduling appointments

Client communication

Job description

Veterinary Client Service Representative

VCA Delaware Valley Animal Hospital in Langhorne, Pa. is seeking a part time experienced Client Service Representative to join our team. Experience in a veterinary clinic is preferred, but not necessary. The qualified candidate should be able to handle busy phones, and enjoy interacting and helping people. The CSR's in our hospital are extremely important members of the support team and impact greatly on the everyday flow of the hospital. Schedule will be a combination of days, evenings, and must be able to work every other Saturday. No Sundays.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com