Pet Care Coordinator & Front Desk Pro

PetVet Care Centers; Pennsylvania; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Parental Leave

401(k) with contribution

Team Member Discounts on pet care

Calm app access and EAP

CE stipends and career development

Job summary

PetVet Care Centers’ Brodheadsville Veterinary Clinic is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Brodheadsville, PA. The role focuses on administrative support, client communication, and coordinating care with the hospital team to ensure smooth daily operations.

The position is suitable for candidates seeking to contribute to high-quality animal care in a busy, client‑facing environment.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Reception experience preferred, but willing to train the right candidate.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Customer service skills

Education

High school diploma or GED

Job description

PetVet Care Centers’ Brodheadsville Veterinary Clinic is seeking a Veterinary Receptionist (Care Coordinator) to join our team in Brodheadsville, PA. The role focuses on administrative support, client communication, and coordinating care with the hospital team to ensure smooth daily operations.

The position is suitable for candidates seeking to contribute to high-quality animal care in a busy, client‑facing environment.