Pet Care Coordinator - Front Desk & Client Support

PetVet Care Centers; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Calm app access

EAP

CE stipends

Career development

Job summary

PetVet Care Centers' Mountain View Veterinary Hospital is seeking a Care Coordinator to join our team. You will handle front-desk duties, greet clients, schedule appointments, manage phone inquiries, and support the hospital with customer service and administrative tasks.

The ideal candidate provides friendly service, can stay calm under pressure, and has a high school diploma or GED. Veterinary experience is a plus.

Qualifications

• High school diploma or GED required or equivalent
• Excellent customer service skills
• Experience in customer service

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

De-escalation

Education

High School diploma or GED

Job description

PetVet Care Centers' Mountain View Veterinary Hospital is seeking a Care Coordinator to join our team. You will handle front-desk duties, greet clients, schedule appointments, manage phone inquiries, and support the hospital with customer service and administrative tasks.

The ideal candidate provides friendly service, can stay calm under pressure, and has a high school diploma or GED. Veterinary experience is a plus.