Veterinary Care Coordinator - Front Desk & Client Care

Petvet-Care-Centers

Vancouver (WA)

On-site

USD 26,000 - 29,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with company match

Pet discount program

Wellbeing resources (Calm app & EAP)

CE stipends & development

Job summary

Mountain View Veterinary Hospital in Vancouver, WA, part of PetVet Care Centers, is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role combines administrative duties with high-quality client service to ensure a smooth hospital experience for every pet and owner.

Open availability is required, with Monday, Wednesday, and alternating Saturdays. Competitive hourly pay, comprehensive benefits, and a collaborative culture emphasize work-life balance and professional

Qualifications

Must be 18 years or older to apply.
High school diploma or GED required.
Excellent customer service skills.
Customer service experience preferred.

Responsibilities

Provides excellent customer service in person, over the phone, and in high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.