Pet Care Coordinator & Front Desk Champion

PetVet Care Centers; White Hall (AR); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

PetVet Care Centers' Hunter's Animal Hospital in White Hall, Arkansas, is seeking a Veterinary Receptionist (Care Coordinator) to join our team and deliver compassionate front-desk service.

You’ll greet clients, schedule appointments, manage lobby flow, handle billing, and support the hospital during busy shifts while staying calm under pressure.

This role emphasizes teamwork, local autonomy with national support, and a culture of care that puts pets and people first.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• 1-2 years of customer service experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Job description

PetVet Care Centers' Hunter's Animal Hospital in White Hall, Arkansas, is seeking a Veterinary Receptionist (Care Coordinator) to join our team and deliver compassionate front-desk service.

You’ll greet clients, schedule appointments, manage lobby flow, handle billing, and support the hospital during busy shifts while staying calm under pressure.

This role emphasizes teamwork, local autonomy with national support, and a culture of care that puts pets and people first.