Compassionate Veterinary Care Coordinator (Front Desk)

Huntersanimalhospital; Northern (KY); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Discounts

Calm app access and 24/7 EAP

Job summary

Hunter's Animal Hospital in White Hall, Arkansas, is seeking a Veterinary Receptionist (Care Coordinator) to join our team as an essential front-desk ally. You will deliver compassionate client service, manage appointments, and support daily hospital operations.

The role emphasizes customer care, data entry, basic pet care coordination, and a friendly, team-focused environment with opportunities for growth and professional development.

Qualifications

• 18 years of age or older to be considered.
• 1-2 years of customer service experience.

Responsibilities

• Provides excellent customer service in person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Job description

Hunter's Animal Hospital in White Hall, Arkansas, is seeking a Veterinary Receptionist (Care Coordinator) to join our team as an essential front-desk ally. You will deliver compassionate client service, manage appointments, and support daily hospital operations.

The role emphasizes customer care, data entry, basic pet care coordination, and a friendly, team-focused environment with opportunities for growth and professional development.