Pet Care Concierge — Front Desk & Client Support

Chewy; Coral Gables (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Chewy Vet Care in Coral Gables, FL is seeking a full-time Client Concierge to be the first point of contact, creating a welcoming experience and supporting veterinarians and staff.

You will manage patient intakes, handle calls, document communications in the Practice Information Management System, and assist with inventory and SOP adherence. This role emphasizes empathy and clear communication, with growth opportunities within Chewy Vet Care.

Qualifications

• 1–2 years in a customer-focused role, veterinary preferred.
• Strong empathy and compassion for clients and pets.
• Excellent social, verbal and written communication, plus observational skills.
• Passion for helping people and pets with outstanding service.
• Thrives in a fast-paced, self-starter environment.

Responsibilities

• Serve as the first point of contact, creating a welcoming experience and supporting the mission of Chewy Vet Care.
• Collaborate with peers and veterinarians to deliver exceptional service and clear communication.
• Manage all patient intakes and front-end client-facing interactions with empathy and professionalism.
• Assist with customer service to help pet parents receive timely medical care for their pets.
• Handle calls and messages, ensuring accurate, compliant documentation and follow-up.

Skills

Customer service

Empathy

Communication

Fast-paced

Team collaboration

Job description

Chewy Vet Care in Coral Gables, FL is seeking a full-time Client Concierge to be the first point of contact, creating a welcoming experience and supporting veterinarians and staff.

You will manage patient intakes, handle calls, document communications in the Practice Information Management System, and assist with inventory and SOP adherence. This role emphasizes empathy and clear communication, with growth opportunities within Chewy Vet Care.