Client Concierge

Chewy; Frisco (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Chewy Vet Care, PLLC is seeking a full-time Client Concierge to join our Healthcare Practice Team. You’ll support veterinarians, technicians, assistants, and the practice manager while delivering an exceptional pet-parent experience.

You will manage patientIntakes, coordinate communications, and ensure care aligns with our SOPs. The role emphasizes empathy, clear communication, and teamwork in a fast-paced veterinary setting, with potential weekend shifts and some travel.

Qualifications

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Thrives in a fast paced, self-starter environment.

Responsibilities

• Focus on embodying Chewy Vet Care culture and deliver the pet parent WOW experience.
• Handle all patient intakes and front-end client-facing interactions.
• Provide customer service to assist pet parents with medical needs and resolve issues promptly.
• Use Practice Information Management System (PIMS) for the role and follow SOPs/SOC.

Skills

Empathy

Communication

Customer service

Observational skills

Analytical skills

Tools

PIMS

Job description

Our Opportunity:

At Chewy Vet Care, PLLC we’re changing the veterinary care experience from scratch! It starts by crafting a culture and environment where veterinary teams can succeed every day. With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where, together, we deliver care that starts with a visit and lasts a lifetime!

What You’ll Do

• Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents.
• Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.
• Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC)
• Act responsibly given the pharmacy holdings.
• Assist Practice Manager with communicating on inventory needs.
• Clean workspaces after every patient interaction.
• Participation in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• May be required to work weekends, position may require some travel.

What You’ll Need

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail]. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.