Pet-Parent Concierge & Front Desk Specialist

Chewy; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Chewy Vet Care, PLLC is seeking a full-time Client Concierge to join our Healthcare Practice Team. We will provide a practice crafted by veterinarians, equipped with advanced technology to support patient and pet-parent care.

You will embody Chewy Vet Care culture, manage patient intakes, and deliver a WOW experience while collaborating with veterinarians, veterinary technicians, and the practice manager to support top-notch care.

Qualifications

• 1-2 years in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients with empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• Passionate about helping people and pets with excellent customer service in a fast-paced environment.

Responsibilities

• Handle all patient intakes and front-end client interactions.
• Engage with pet parents using strong social and communication skills.
• Assist with customer service to address medical care needs.
• Proficient use of Practice Information Management System (PIMS).
• Follow SOPs and Standards of Care (SOC).
• Assist Practice Manager with inventory communications.
• Maintain clean workspaces after each interaction.
• Complete Chewy Vet Care compliance training.
• Perform related duties as directed by management.
• May require weekend work; some travel.

Skills

Customer service

Empathy

Communication

Teamwork

Tools

PIMS

Job description

Chewy Vet Care, PLLC is seeking a full-time Client Concierge to join our Healthcare Practice Team. We will provide a practice crafted by veterinarians, equipped with advanced technology to support patient and pet-parent care.

You will embody Chewy Vet Care culture, manage patient intakes, and deliver a WOW experience while collaborating with veterinarians, veterinary technicians, and the practice manager to support top-notch care.