Client Concierge

Chewy; Boca Raton (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Chewy Vet Care, PLLC is hiring a full-time Client Concierge to join our Healthcare Practice Team in a practice built for compassionate pet care and client service.

You will greet pet parents, coordinate front-desk interactions, and support veterinarians and staff while using PIMS and following SOPs to ensure a smooth, caring experience. Weekend shifts and travel may be required.

Qualifications

• 1-2 years in a customer-focused environment; veterinary experience preferred.
• Strong ability to connect with clients with empathy and compassion.
• Excellent social, verbal/written communication and observational skills.

Responsibilities

• Greet and assist pet parents; deliver the pet parent WOW experience.
• Handle all patient intakes and front-end client-facing interactions with strong communication.
• Provide customer service to support pet medical care and resolve issues promptly.
• Proficiently use the Practice Information Management System (PIMS).
• Follow SOPs and Standards of Care; assist with inventory needs.
• Maintain clean workspaces; participate in training and compliance.

Skills

Customer service

Empathy

Communication

Self-starter

Team collaboration

Tools

PIMS

Job description

Overview

Our Opportunity: At Chewy Vet Care, PLLC we’re changing the veterinary care experience from scratch. We are launching new veterinary practices and seeking a full-time Client Concierge to join our Healthcare Practice Team. As a clinical team member, you’ll work in a practice crafted from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology to practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric workplace where we deliver care that starts with a visit and lasts a lifetime.

We are a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is to become the most trusted and convenient destination for pet parents and partners, everywhere. This is an opportunity to join an industry leader that not only cares about what you do, but what you need as a person. We provide competitive benefits, scheduling options that fit different lifestyles, and a collaborative work environment where we can reach our full potential. Join the team that understands that caring for the pets we love starts with greater care for our veterinary Team Members.

Responsibilities

• embody Chewy Vet Care culture by collaborating with peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, and supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager.
• Handle all patient intakes and front-end client-facing interactions using strong social and communication skills to engage actively with pet parents.
• Provide customer service to assist pet parents with their pet’s medical care and resolve issues promptly.
• Proficiently use the Practice Information Management System (PIMS) and other integrated technology for the role.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly with regard to pharmacy holdings.
• Assist the Practice Manager with communicating inventory needs.
• Maintain clean workspaces after every patient interaction.
• Participate in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties as directed by management.
• May be required to work weekends; position may require some travel.

What You'll Need

• 1-2 years in a customer-focused environment; veterinary experience is preferred.
• Strong ability to connect with clients with empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and outstanding customer service.
• Thrives in a fast-paced, self-starter environment.

Physical job requirements

• Standing or walking up to 80% of a shift.
• Frequently lift up to 50–70 pounds with optional team lift.
• Occasionally lift greater than 70 pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, or any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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